Terms and Conditions

RESERVATIONS:
We require a 40% deposit of the total tour cost upon confirmation of the safari in low season period and to secure gorilla permits.
In peak seasons from July to September we require a deposit of 50% of the total tour cost for the clients to safeguard the reservations and gorilla permits.
The balance 3 weeks prior to the arrival.
For bookings coming one month before departure we shall require the full payment of the tour costs.
The payment is made by international money transfer to the company bank account in Uganda.

CANCELLATIONS
All cancellation penalty depends on the number of days before tour departure:
Uganda Tour Operators are governed by rules and regulations of U.W.A. ( Uganda Wildlife Authority ). In case of any cancellation of Safari, U.W.A. Cancellation policy will apply.

Please Note: The following percentages will be retained upon cancellation:

0 – 15 DAYS = No Refund.

16 – 45 DAYS = 75% ( 25% refund to client )

46 – 90 DAYS = 50%

91 DAYS and above = 25% ( 75% refund to client).
There is no refund of any unused portion of your safari once commenced. Please note that Gorilla Permits in Uganda are not refundable when already booked, as this is the policy of Uganda Wildlife Authority.

IMPORTANT INFORMATION
- Tour tariffs are based on all known costs and rates of exchange at the time of the transfer, any significant changes beyond our will be immediately communicated to our clients.
- We also retain the right to alter any arrangements due to local conditions. We also retain the right to refuse any person from participating or continuing any tour if that person causes or is deemed to cause hazard or inconvenience to other clients and to our environment and ecosystems.

Please note that in Uganda US dollar banknotes issued before the year 2000 are accepted only with a low exchange rate, therefore clients are advised to travel to Uganda with more recent banknotes .